91�Թ���

91�Թ��� and the (CICM) have entered into a Memorandum of Understanding (MoU).

This agreement ensures that members and staff of CICM will be guaranteed a generous scholarship through Unicaf’s to study for Bachelor’s, Master’s or Doctoral degrees from 91�Թ���. In addition, the MoU facilitates the promotion of joint research and capacity building between the two organisations. 

CICM Board Vice Chairperson, Mr Brian Silungwe met with 91�Թ��� Vice-Chancellor, Dr Christine Phiri Mushibwe for the official signing at the university campus boardroom in front of delegates and representatives from both institutions. The Executive Director of CICM, Mr Dominic Manhundu described the MoU as a demonstration of his institutes’ willingness to seek out affiliate relationships that provide the institution with the tools to identify challenges and opportunities in the customer service sector.

91�Թ���’s Vice Chancellor, Dr Christine Phiri Mushibwe added that the MoU could also lead to research collaborations and joint seminars and conferences as well as ‘research funding applications on areas of mutual interest.’ Whilst 91�Թ��� Zambia Business Manager, Mr Anthony Chanda had this to say, “The opportunity for the development of a customer service diploma and degree programme is also a possibility.” 

91�Թ��� Chartered Institute of Customer Service Management

The Chartered Institute of Customer Service Management is a membership body responsible for the promotion of a culture of service excellence in every organisation. 

Their mission is to advance the practice of Customer Management, Develop Customer Service Professionals, Customer Service Standards, improve the Call Centre industry, and promote excellence in service delivery across Zambia. 

Their vision is to develop the Customer Service Practice in Zambia into a distinct and vital management discipline separate from but working closely with other commercial functions within organisations in Zambia.